๐Ÿ– Emerald Queen Hotel & Casino in Fife | Complaints | Better Business Bureauยฎ Profile

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See what employees say about what it's like to work at Emerald Queen Hotel & Casinos. Salaries Since opening our doors in , the success of the Emerald Queen Casino has been spectacular. We know that Security Officer Interview.


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6 Emerald Queen Hotel & Casinos reviews. A free inside look at company reviews and salaries posted anonymously by employees.


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Emerald Queen Hotel and Casinos - Human Resources, Fife, Washington. The Security Officer is responsible for safeguarding property assets and ensuring.


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View customer complaints of Emerald Queen Hotel & Casino in Fife, BBB The security supervisor in charge is very unprofessional,rude, and as far as I am.


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Emerald Queen Casino; > All Jobs. All jobs at Emerald Queen Casino. Sign up for job alert emails. Job Title, Location, Date Posted. We currently do not have.


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Emerald Queen Casino; > All Jobs. All jobs at Emerald Queen Casino. Sign up for job alert emails. Job Title, Location, Date Posted. We currently do not have.


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Emerald Queen Hotel & Casinos | followers on LinkedIn | #weareEQC | The Emerald Queen Casino offers one of the most diverse workforces in our.


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In short, we're looking for team members that are genuinely interested in creating a fantastic guest experience here at the Emerald Queen Hotel & Casinos.


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I believe it was the Cajun chicken that had made me ill. I let her once again get my information I have them a few days and still nothing back. I hate that one person ruined my whole view of that place. We are very sorry to hear about this unfortunate experience. I asked them to review the cameras while I was there, as I live in Seattle and did not want to have to travel back there, but they would not. We arrived around 2 pm and decided to wait for the buffet to open. We wish our guest great luck on her next visit! The person I talked to said in effect it was up to me to make sure they were working correctly, that the casino was dropping all responsibilities for that machine. Not unlike other casinos, guests must insert their player card into the machine in order for play to count toward a complimentary meal. Sort By. Emerald Queen has a history of not being honesty and stealing from their guest. Then I called a third time and talked to a shift lead. In order to assist our guest, we ask that they reach out to us directly. File a Complaint. I would like the camera footage reviewed and verified. At this point I felt some insulted and lack of professionalism to deal with my concerns. The casino knows one of thier employees picked up the money I lost. I am happily to pay for my wine. I was constantly leaning back in my seat and rubbing my upper stomach. That there is no department that even deals with such issues which was so very embarrassing.{/INSERTKEYS}{/PARAGRAPH} When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I have made 2 trips to the bathroom and had to leave in a hurry due to being sick. I called again today on the 19th. I call and get transferred to a voice message and they refuse to transfer me to a live person. And how many people have they done this to. Years in Business: Reasons for BBB Rating. They kicked me out of the casino after being there for four hours due to my big purse. We strive to provide our guests with a generous Players Club system that rewards guests who check in at the Slot Club Guest Services desk and request to be tracked before a minimum of two hours of consistent play begins. For example, they paid out a jackpot to the wrong person, they gave this stranger that person's ID and paperwork with her social security number. BBB Business Profiles generally cover a three-year reporting period. I was barred from the casino for no reason other than one of the managers or whatever her position is is best friends with my ex girlfriend I have been a patron of the casino from many years and have never had any problems I think this is wrong I think that just because you're friends with someone doesn't mean you should be able to get them barred from the casinos my ex is a tribal member but even then it is a violation of my rights as far as I'm concerned playing favoritism to your friends is no way to run a business. This guest has had several visits over the past years that have warranted monitored play in order to receive a meal comp. There was no call so I called the next day same thing they will call me back left my information again no call back. The security supervisor in charge is very unprofessional ,rude, and as far as I am concerned the whole security staff is inept due to mistaken identify wrongful accusations and followed up with admitting they were wrong and that it was a mistake and proceeded to say that they didn't appreciate me acting as if I was upset and after my husband and I spent several thousands of dollars in their establishment in the last two weeks the only offer to rectify the loss of money for our transportation and the suffering that we were made to endure was to say that we were welcome to come back on their establishment and spend more money!! They brushed me off and charged me any way for the food. I this new system we could accumulate point for a meal ticket where as before just two hours of play would get this ticked, if you wanted to eat at the casino. I do this quite often I always follow the rules in there intiretly. FRom the customer point of view we were given notice of the change a few days before the change took effect. So, the person I could contact was the "floor walker" and they were not given adequate knowledge except they all said "the casino was having problems and that I would still get credit if I wanted to get a meal ticked, which did not match what the clerk told me when I tried to the the meal ticket. I am a customer experience manager myself the moment I find out about a customer complaint it is imperative to return a call back to a customer promptly not a week out with no attempts to call me back. How do I know that I am safe in this establishment of the senior staff and equipment can't tell one person from another and then to treat patrons as if they were criminals and degenerates that don't matter for their business and when they handle a mistake made so rudely and caustically with disregard to the well-being of me and my family and as a head of securit Expand Complaint Details. I visited the buffet on Feb 13th. I live in Kent it is a long drive for me to go there and also on top of getting out thru circles with no resolution was unfair and insensitive. I did not take several steps, I may have taken 1 or two steps. I was told by the floor staff Walkers that I just need to be playing only toe hours to get the ticked. I was very angry but I walked away. Emerald Queen Casino recently switched to a new card system. Once I got home and laid down I finally started to feel better. {PARAGRAPH}{INSERTKEYS}Open 24 Hours. But did not care up until my money was stolen. Customer Complaints Summary. Status: Answered. I let both the bartender and server know I was very sick from what I ate. Need to file a complaint? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. As I was counting the money and black gentleman put his ticket in, and before his money was dispensed I told him my money was short and asked if he would count his. The emerald queen casino advertises that if you sign in with them with an i. I called them and asked for a manager they would not transfer me to one but ask for my information to call me back. I proceeded to the ticket redemption kiosk near the valet on the north side of the building. I would like a refund for the food since it made me sick. I stood there until a security personnel passed and asked him for assistance. Kicked me out and told me o-well. Status: Unanswered. Customer Response. During that time we had drinks me a glass of wine and shared calimari. I was told that they would not and do not do that. This is not right. I asked what if it does balance, then would I be SOL? BBB Business Profiles may not be reproduced for sales or promotional purposes. I hope they understand how this is not right. I told them that I had no control if the machine I was playing was working properly so my play time was collected properly even if the machine light indicated it was. So there is a history here of a lack of integrity and cover up. I was fine until we got to the buffet and I hate me 2nd bite of food. Play is monitored by our trained staff and comp decisions are made by our Slot Club Guest Service department based on several factors. BBB is here to help. BBB Business Profiles are subject to change at any time. I asked them to check there cameras or if I could speak with the employee's who made the claims. It all could have easily been cleared up since they have a very good servelance system and keep very good records of everu dollar spent there I'm sure. A member of our management staff will be reaching out shortly to our guest directly at the phone number provided. As a matter of policy, BBB does not endorse any product, service or business. She answers with oh you need to come back down to the casino to the security podium and fill out a report. Our guest has been in contact with several members of management, who have explained the options available, should she wish to follow up. We have taken the mailing information provided and removed our guest from the mailing list. They refused to review the cameras to see if theft occured. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I became very sweaty and my stomach on fire. Thank you! I just want someone to acknowledge this is going on and know that it is totally unacceptable. I have called Emerald Queen Casino to be taken off their mailing list three different times in the past. Status: Unresolved. Thank you. I talked with the manager on duty from the buffet at about pm. When after playing for four hours I went to get the ticked I was told that I only accumulated one hour and seven minutes credit. Status: Resolved. I asked that night for the cameras to be viewed, as the person after me was still in the casino and coming by the machine. The employee was demoted from supervisor, to security of all positions, and now he is back in a supervisory position. I was extremely ill.